PRIVACY POLICY

The Chaps Design is committed to maintaining your confidence and trust.

We maintain the following Privacy Policy to protect the personal information you provide online. This Privacy Policy also provides notice to individuals whose personal information we process for our customers in connection with the services we provide to our customers. In this Privacy Policy, we describe how your personal information may be used, including the types of information collected, the purposes for which the information is collected, anyone to whom the information may be disclosed outside of The Chaps Design and the rights available to you relating to the information we obtain via our website, thechapsdesign.com (the “Site”) and as part of the services we provide to customers.

Collection, Use, and Purpose

Site Visitors—This section applies to you if you use the Site and Services made available via the Site.
By visiting the Site, or using any of our Services, you agree that your personal information will be handled as described in this Policy. Your use of our Site or Services, and any dispute over privacy, is subject to this Policy and our Terms of Use, available at thechapsdesign.com.

Information We Collect About You—We may collect information directly from you and, as well as automatically through your use of our Site or Services. You can browse some areas of our Site and use some of our Services without registering with us or providing your name or contact info. However, to access certain Services or content on the Site, we may ask you to register or provide certain information to us. In general, we collect information about you as follows:

  • If you submit a question or other communication to us, such as via the “Contact Us” page or chat feature of the Site, we will collect your e-mail address, first name, last name, zip code and your project details.
  • Your Activities. If you access the Site, we may collect information about your activities and actions while logged in. We may also ask you to participate in surveys or similar questionnaires. Your participation is voluntary. However, if you choose to participate, we will collect information about your responses, as well as your name, contact information and other information you provide to us.
  • Usage and Browsing Information. In addition, in the course of using our Site we automatically track certain information about you, via log files, cookies, pixel tags and other technologies. This information includes the URL of the web page that you just came from (whether this URL is on our site or not), which URL you go to next (whether this URL is on our site or not), what browser you are using, your IP address, the number of times you visited the Site, which pages you visited and what materials, if any, you downloaded and location information. Please see the section “Cookies and Other Tracking Mechanisms” below for more information.

Cookies and Other Tracking Mechanisms—We and our third-party service providers use cookies and other tracking mechanisms to track information about your use of our Site and Services. We may combine this information with other personal information we collect from you (and our third-party service providers may do so on our behalf).

Third-party Analytics—We use third-party analytics tools, including Google Analytics 4, to collect, monitor and analyze this information in order to improve functionality and user-friendliness, and to better tailor the Site and Services to our visitors’ needs.

How We Use Your Information:

  • To help us improve our Site and Services.
  • To provide our Services to you, to communicate with you about your use of our Site and Services, to respond to your inquiries, and for other customer service purposes.
  • To inform you about additional products or services that may be of interest to you, and for other marketing and promotional purposes. For example, we may send you emails about products, services or other information that we think may interest you. If you submit your name, phone number and contact information to us in order to receive more information from us, we may call or email you to follow up on your inquiry.
  • To better understand how users access and use our Site and Services, both on an aggregated and individualized basis, in order to improve our Site, Services and business, respond to user desires and preferences, and for other research and analytical purposes.
  • After authorization from you, we can also take photos of the evolution of your interior design project (before and after) in order to use them on our website for commercial purposes.

How We Disclose Personal Information—In this section, we explain why and with whom we share your personal information:

  • Service Providers. The Chaps Design may hire other companies to provide services on our behalf, including packaging, mailing and delivering purchases, answering customer questions about products or services, sending mail, and processing event registration. We may disclose the information we collect from you to third-party vendors, service providers, contractors or agents who perform functions on our behalf.
  • In Response to Legal Process. We also may disclose the information we collect from you in order to comply with the law, a judicial proceeding, court order, or other legal process, such as in response to a court order or a subpoena.
  • Business Transfers. If we are acquired by, merge with, enter a joint venture with another company, divest part of our business to another company, or undergo a corporate reorganization, or as part of a bankruptcy, we may transfer the information we have collected from you to the new or acquiring company.
  • To Protect Us and Others. We also may disclose the information we collect from you where we believe it is necessary to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the safety of any person, violations of our Terms of Use or this Policy, or as evidence in litigation in which The Chaps Design is involved.
  • Aggregate and De-Identified Information. We may share aggregate or de-identified information about users with third parties for marketing, advertising, research or similar purposes.

Safeguards When Sharing Third Parties—When we disclose personal information to third parties, we take measures to ensure that the terms of this Privacy Policy are observed by third parties that contract with The Chaps Design. These measures include:

  • Using a secure medium to transmit personal information.
  • Including the required level of security standards in our written agreements with third parties;
  • Obtaining assurances from third parties that they will only use personal information for legitimate and authorized purposes and keep personal information secure.

Transferring Personal Information Outside the United States—If The Chaps Design transfers, or if a customer desires to transfer, personal information originating in the United States outside of the United States, we use mechanisms for ensuring an adequate level of protection for the rights and freedoms of data subjects in relation to the processing of personal information. In our agreements with customers, for example, we enter into standard contractual clauses.

Retention and Deletion—We will not retain personal information longer than is necessary to fulfill the purposes for which it was collected or as required by applicable laws or regulations. For personal information we receive from our customers, our customers have control of the purpose for collecting data, and the duration for which the data may be kept.

Your Rights and Options

Access to Personal Information—If you have questions about the personal information you have provided us or need to update certain personal information, you may contact us using the information provided at the end of this Privacy Policy.

Opting Out of Communications from Us—As noted, we may send you emails about products, services or other information we think may be of interest to you. You may opt out of these emails at any time by following the unsubscribe instructions in any such email we send to you. Please note that it may take up to 10 business days for us to process opt-out requests. If you opt out of receiving promotional or informational emails from us, we may still send you emails about your account or any Services you have requested or received from us.

Security and Other Safeguards

The Chaps Design has implemented technical and organizational measures and safeguards on the Site and in connection with the Services designed to prevent the unauthorized or unlawful processing of personal information and against accidental loss or destruction of personal information. Please be advised, however, that although The Chaps Design has endeavored to create a secure and reliable site for you, the confidentiality of any communication or material transmitted to or from The Chaps Design via The Chaps Design site or email cannot be guaranteed. The Chaps Design has no responsibility or liability for the security of information transmitted via the Internet.

Plug-ins and Social Media Widgets—Our Site and Services may include social media features, widgets, and other interactive mini-programs that run on our Site and Services and enable certain features to work (e.g., blogs and comments). These features may collect your IP address, which page you are visiting on our Site or viewing through the Services, and may set a cookie to enable the feature to function properly and for purposes. These features are displayed on our Site, but are hosted by third parties, and are subject to their own privacy policies, not this one.

Third-Party Web Sites—As a convenience to our visitors, The Chaps Design’s website may contain links to a number of sites owned and operated by third parties that we believe may offer useful information. The policies and procedures we describe here do not apply to those sites. You should check the privacy policies of these individual sites to see how your personal information will be utilized by the operators of those third-party websites.

Changes to this Privacy Policy

The Chaps Design may modify this Privacy Policy from time to time. If we decide to change our Privacy Policy, we will post those changes on this page. Your continued use of this Site and our Services following the posting of changes to these terms will mean you accept these changes. If we make any changes to this Policy that materially affect our practices with regard to the personal information we have previously collected from you, we will endeavor to provide you with notice in advance of such change by highlighting the change on our Site, or by emailing your email address of record.

How to Contact Us

Should you have any questions or concerns about this Privacy Policy or need to update certain personal information, please contact us:

  • Phone: +1 (786) 518-8280
  • Email: contact@thechapsdesign.com